We have been alerted to elevated API response times which is resulting in increased page load times in the App Xchange UI.

Response times have improved, but we are still seeing some slowness. We are continuing to investigate the issue and will provide another update shortly.

Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

To ensure the continued performance and dependability of our platform, we have a planned maintenance window that will take place on: 

Date: 2025-07-30 (Wed.)
Time: 7:00 PM - 11:00 PM CDT

During this period, App Xchange will be completely unavailable. We have intentionally planned for this work to take place during a period of historically low usage to minimize impact. Upon completion of this work, any jobs or workflows that were interrupted or delayed will be prioritized and executed to bring data states back to normal.

This maintenance will allow us to enhance our underlying infrastructure. We are confident these upgrades will provide a more flexible and dependable experience in the long term.

If you have any questions, please don't hesitate to contact us at xchange_support@trimble.com.

Thank you,
The Trimble App Xchange Team

Schedule maintenance is complete. We are closing this planned maintenance window.

We are experiencing delays in schedules that rely on flows to complete. We are also seeing delayed updates to the UI from flows finishing.

We are looking into the issue, but a queue has accumulated causing delays of 20-mins.

We have identified the issue and taken steps to mitigate. We have also scaled up the platform to process through a queue that accumulated. We are running a 11-min delay at the moment. We will provide updates as the platform returns to normal.

We continue to monitor the platform and work down the queue. It is scaled up and about 1/3 of what it was. We will provide an update when it returns to no delay later this afternoon.

We are still monitoring. The queue is back to normal ranges, but we are keeping this incident open to perform additional maintenance.

Workflow queue has returned to normal ranges. However, we are leaving this incident open overnight to conduct additional maintenance.

Maintenance was completed overnight. All schedules and flows are completing in expected timeframes. This incident has been resolved.

We are experiencing delays in schedules that rely on flows to complete. We are also seeing delayed updates to the UI from flows finishing.

Root cause is related to a Vista service pack that released overnight to customers. We have identified the issue, but a queue remains. We have scaled up to process that queue more quickly.

We expect delayed updates for a few more hours.

We have been working through our backlog as fast as we can. There was a very large backlog so it took some time. Flows are still running but we have a backlog for the next 15-minutes. We continue to monitor.

Queue has returned to normal ranges. All schedules and flows are completing in expected timeframes. This incident has been resolved.

We are experiencing delays in schedules that rely on flows to complete. We are also seeing delayed updates to the UI from flows finishing.

We have identified the issue, but a queue remains. We have scaled up to process that queue more quickly. We expect delayed updates for about another hour.

Queue has returned to normal ranges. All schedules and flows are completing in expected timeframes. This incident has been resolved.

We are experiencing an issue with our Partner Portal (http://partnerapp.xchange.trimble.com). This website is used by two partners, Procore and Newforma. The website is offline at the moment and we are looking into it.

• Procore is unable to review configurations in the Partner Portal.
• Newforma customers are unable to view or modify project mappings.

We are actively working on the issue and will provide status updates as we have them.

NOTE: No other integrations or services are impacted.

We have identified and fixed the issue with Partner Portal. The site is working since 12:15pm CST.

This was an issue in the UI for that site. All other services were working normally across the platform.

Dear Customer,

Our team is investigating an issue on the following service(s):

App Xchange Platform

We have identified and address the root cause already, this is a retroactive notification.

During the outage App Network and Direct API, specific flow steps and service runs are encountering failures.

We sincerely apologize for the service interruption and will provide further updates as soon as possible.

The team has resolved the primary issue and is monitoring the situation.

10:15 am to 22:15pm GMT

We are experiencing processing delays in schedules that is resulting in some activity to be delayed by as much as 10 minutes. We are actively working to address the issue.

We expanded capacity today to address the issues with schedules not starting on time. Queues are returning to normal, metrics are back to regular thresholds, and things are trending in the right direction since 10:51am CST.

Schedule delay is down to 5-mins or less.

We continue to monitor the platform.

Schedules are back to normal since 11:33am CST. Processing is now within expected time ranges and this incident is resolved.

We have identified an issue impacting Concur or FTP-based integrations. The sync between Concur List and some FTP connections are failing at a higher rate than normal. We are taking steps to mitigate and will deploy a hotfix as soon as possible.

We will post a status update when services for those affected integrations has returned to normal. We expect this to be later today.

Hotfix was released and services have returned to normal. The next scheduled Concur List refresh or FTP transfer will work as expected.

This incident is resolved.

We are experiencing elevated error levels since about 11am CST that is impacting legacy services and causing performance delays. We are actively investigating the issue.

We have identified the issue and determined that it is limited to the Procore <> Vista legacy integration.

This incident is now limited to the Procore <> Vista legacy integration.

The Viewpoint services for the Procore <> Vista integration are failing to complete at a higher than normal rate. It is not all customers and it is not every hourly run, but the failure rate is higher than normal. Customers would experience a delay in data transfer to Procore and a higher than normal failure rate when exporting (the error may say something generic like failed entirely).

We expect some database maintenance to complete overnight. We will continue to monitor the situation. We plan to leave this incident open and provide an update in the morning.

Maintenance completed around 6:51pm late yesterday. Legacy Viewpoint syncs for the Procore <> Vista integration started working normally after that. They ran overnight and through this morning as expected.

This incident has been resolved.