Some schedules not completing fully

Incident

Some schedules not completing fully

Status: closed
Start:
End:
Duration: 6 hours 4 minutes
Affected Components:
App Xchange Platform Schedules
Update

We are investigating an issue preventing some schedules from running to completion. We will provide status updates as we have them.

Update

We have identified the issue and the impact is minimal to end customers, but not resolved to our high standards. We are keeping this incident open to review in the morning. Since 5:17am CST 6/25 there have been an abnormal number of schedules that finish a service, but remain in a started status. It will then appear as "Cancelled" in the job logs after a period of time. We will continue to monitor, and provide updates tomorrow morning as we have them.

Update

Tonight around 9pm CST we will be performing some maintenance to address this issue. We expect up to 5-10 minutes of delayed processing for some messages but overall should have very little end user impact.

Resolved

Maintenance is complete and it was effective in addressing the root cause of the issue.