Our team is investigating an issue on the following service(s):

Workflows, Schedules

Schedules are only impacted if they include a workflow in them. We are aware of the issue and root cause and are working to remediate as soon as possible.

We sincerely apologize for the service interruption and will provide further updates as soon as possible.

We have identified the issue and are scaling up the platform to work through the backlog more quickly.

Flows and actions continue to run but are delayed in status updates to the UI as well as moving to the next step. Just let them process and we will provide a status update when all customers are completing normally.

We continue to work down the queues, and the delays are improving. We are continuing to monitor and expect to be fully back to on-time processing later today.

The queue is back to normal levels. We are continuing to monitor for a while longer to confirm that customers are back to on-time processing.

All schedules and flows are completing in expected timeframes. This incident has been resolved.

We are investigating an issue that caused a platform disruption overnight. We have addressed the issue, but will continue to monitor for a while longer. We will provide an update later today.

A release late yesterday was identified as causing the issue. It was rolled back this morning. Customers are no longer impacted since 9:07am CST.

Root cause was a logging update that exhausted network connections under load, blocking new connections and surfacing errors in action processing or cache writing.

We moved quickly to roll back and have also made root cause fixes to ensure connection usage will stay at the expected/original limits moving forward.

We continue to monitor and will provide an update later today.

Platform metrics are back within normal ranges since this morning. This incident has been resolved.