API

Service Interruption on App Xchange Platform Service(s)

App Xchange Platform Database API Workflows Schedules On-Premise Agent Connectivity Public Connectors
 

Dear Customer,


Our team is investigating an issue on the following service(s):

App Xchange Platform


We have identified and address the root cause already, this is a retroactive notification.


During the outage App Network and Direct API, specific flow steps and service runs are encountering failures.


We sincerely apologize for the service interruption and will provide further updates as soon as possible.

 

The team has resolved the primary issue and is monitoring the situation.

10:15 am to 22:15pm GMT

Minor Service Disruption - Concur List and FTP Connections

App Xchange Platform Database API Workflows Schedules On-Premise Agent Connectivity
 

We have identified an issue impacting Concur or FTP-based integrations. The sync between Concur List and some FTP connections are failing at a higher rate than normal. We are taking steps to mitigate and will deploy a hotfix as soon as possible.

We will post a status update when services for those affected integrations has returned to normal. We expect this to be later today.

 

Hotfix was released and services have returned to normal. The next scheduled Concur List refresh or FTP transfer will work as expected.

 

This incident is resolved.

Elevated Error Levels and Processing Delays

App Xchange Platform Database API Workflows Schedules
 

We are experiencing elevated error levels since about 11am CST that is impacting legacy services and causing performance delays. We are actively investigating the issue.

 

We have identified the issue and determined that it is limited to the Procore <> Vista legacy integration.

This incident is now limited to the Procore <> Vista legacy integration.

The Viewpoint services for the Procore <> Vista integration are failing to complete at a higher than normal rate. It is not all customers and it is not every hourly run, but the failure rate is higher than normal. Customers would experience a delay in data transfer to Procore and a higher than normal failure rate when exporting (the error may say something generic like failed entirely).

We expect some database maintenance to complete overnight. We will continue to monitor the situation. We plan to leave this incident open and provide an update in the morning.

 

Maintenance completed around 6:51pm late yesterday. Legacy Viewpoint syncs for the Procore <> Vista integration started working normally after that. They ran overnight and through this morning as expected.

This incident has been resolved.

Newforma Procore integration impacted

App Xchange Platform Database API Workflows Schedules On-Premise Agent Connectivity
 
We have identified an issue affecting only the Newforma <> Procore integration. No other integration is impacted. The Newforma <> Procore integration is not properly returning submittal and RFIs back to Procore from Newforma on some workspaces. We already identified the issue and are working to fix as soon as possible. Once a hotfix is released, the next scheduled run will transfer data to Procore. We will post updates as we have them.
No components were marked as affected by this incident.
 

Fixed the issue around 4:20pm CST. The next cache write for customers impacted will pick up the missing customer data. We continue to monitor.

This incident has been resolved.

Elevated Error Levels - Entire Platform

App Xchange Platform Database API Workflows Schedules On-Premise Agent Connectivity
 
We are experiencing elevated error levels since about 7:40pm in one of our core APIs that is impacting all areas of the platform. We are actively investigating the issue.
 
We are no longer experiencing elevated errors at the platform is operational. We are continuing to investigate the root cause.
 
This incident has been resolved.