Service Disruption on 10/15 - Procore Integration

Incident

Service Disruption on 10/15 - Procore Integration

Status: closed
Start:
End:
Duration: 2 hours 30 minutes
Affected Components:
App Xchange Platform Database API Workflows Schedules On-Premise Agent Connectivity Public Connectors
Update

We are experiencing a service disruption that is impacting the Procore <> Vista integration for legacy customers. All other integrations working fine and the Procore V2 integration is working fine.

We are actively investigating the issue, which started happening at noon CST today.

Update

We have identified the issue and deployed a hotfix. Procore <> Vista integration services are running again.

  • Syncs from Vista will complete on next hourly run; customers would have experienced a delay in data showing for import.
  • Exports to Vista were reaching Vista successfully but not closing out. The next hourly sync will complete and mark them synced in Procore where needed.

We will continue to monitor for a while longer.

Resolved

Procore <> Vista integration services are completing normally since 3pm CST. This incident has been resolved.

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