Workflows

Elevated Error Levels and Processing Delays

App Xchange Platform Database API Workflows Schedules
 

We are experiencing elevated error levels since about 11am CST that is impacting legacy services and causing performance delays. We are actively investigating the issue.

 

We have identified the issue and determined that it is limited to the Procore <> Vista legacy integration.

This incident is now limited to the Procore <> Vista legacy integration.

The Viewpoint services for the Procore <> Vista integration are failing to complete at a higher than normal rate. It is not all customers and it is not every hourly run, but the failure rate is higher than normal. Customers would experience a delay in data transfer to Procore and a higher than normal failure rate when exporting (the error may say something generic like failed entirely).

We expect some database maintenance to complete overnight. We will continue to monitor the situation. We plan to leave this incident open and provide an update in the morning.

 

Maintenance completed around 6:51pm late yesterday. Legacy Viewpoint syncs for the Procore <> Vista integration started working normally after that. They ran overnight and through this morning as expected.

This incident has been resolved.

Workflow Processing Delays

App Xchange Platform Workflows
 

There is an issue preventing processing of workflows. We have identified and addressed the issue. We are continuing to monitor, but need to work through the queue. We will post an update as soon as we have more info.

 

Monitoring We are working down the queue, currently expect to return to normal in 1-2 hours. We are continuing to monitor for any further issues.

 

This incident has been resolved.

Newforma Procore integration impacted

App Xchange Platform Database API Workflows Schedules On-Premise Agent Connectivity Procore ERP Exports Partner Portal
 
We have identified an issue affecting only the Newforma <> Procore integration. No other integration is impacted. The Newforma <> Procore integration is not properly returning submittal and RFIs back to Procore from Newforma on some workspaces. We already identified the issue and are working to fix as soon as possible. Once a hotfix is released, the next scheduled run will transfer data to Procore. We will post updates as we have them.
No components were marked as affected by this incident.
 

Fixed the issue around 4:20pm CST. The next cache write for customers impacted will pick up the missing customer data. We continue to monitor.

This incident has been resolved.

Elevated Error Levels - Entire Platform

App Xchange Platform Database API Workflows Schedules On-Premise Agent Connectivity Procore ERP Exports Partner Portal
 
We are experiencing elevated error levels since about 7:40pm in one of our core APIs that is impacting all areas of the platform. We are actively investigating the issue.
 
We are no longer experiencing elevated errors at the platform is operational. We are continuing to investigate the root cause.
 
This incident has been resolved.

Delayed Processing

App Xchange Platform Workflows Schedules
 
Processing of some workflows is delayed. We are actively working to address the issue.
 

The issue has been identified and mitigated. Schedules are executing as expected. We are monitoring the platform. Customers would have experienced a delay in data transfer.

This incident is resolved.

Some Workflow Runs are Failing

App Xchange Platform Workflows
 
We are actively investigating and issue with our workflow engine than is causing some workflow runs to fail. We will provide updates as we learn more.
 

We have mitigated the underlying issue and new workflow runs are executing as expected. We are still working on remediating the impacted workflow runs.

 

We have identified and addressed the issue. We are continuing to monitor, but are fully operational since 10:55am CST. The service disruption was limited to the workflow engine and a subset of workflows. End-user would see a workflow that appears "stuck" in a suspended state or in progress but not completing. We are reviewing impacted customers to remediate the workflows that did not finish as expected.

This incident has been resolved.


Delayed Processing

App Xchange Platform Workflows Schedules
 
We are currently experience significant delays in processing time. We actively working to identify and address the issue.
 
System health has been restored, but processing remains delayed as we work through the backlog. We are continuing to monitor.
 
Normal operation has been restored -- processing times are back within normal ranges.