We are investigating an issue resulting in delays in processing of Connector Actions.

The issue has been identified and the delays are improving. We are continuing to monitor and expect to be fully back to on-time processing in the next 15 to 20 minutes..

Dear Customer,

Service Interruption Affecting Service(s):

Workflows, Public Connectors

Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

We have been alerted to elevated API response times which is resulting in increased page load times in the App Xchange UI.

Response times have improved, but we are still seeing some slowness. We are continuing to investigate the issue and will provide another update shortly.

Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

To ensure the continued performance and dependability of our platform, we have a planned maintenance window that will take place on: 

Date: 2025-07-30 (Wed.)
Time: 7:00 PM - 11:00 PM CDT

During this period, App Xchange will be completely unavailable. We have intentionally planned for this work to take place during a period of historically low usage to minimize impact. Upon completion of this work, any jobs or workflows that were interrupted or delayed will be prioritized and executed to bring data states back to normal.

This maintenance will allow us to enhance our underlying infrastructure. We are confident these upgrades will provide a more flexible and dependable experience in the long term.

If you have any questions, please don't hesitate to contact us at xchange_support@trimble.com.

Thank you,
The Trimble App Xchange Team

Schedule maintenance is complete. We are closing this planned maintenance window.

We are investigating an issue that is causing longer than normal delays in workflow processing.

We have identified the issue and there is no queue. All schedules and flows are completing in expected timeframes, but we will monitor for a while longer.

This incident has been resolved.

We are experiencing delays in schedules that rely on flows to complete. We are also seeing delayed updates to the UI from flows finishing.

We are looking into the issue, but a queue has accumulated causing delays of 20-mins.

We have identified the issue and taken steps to mitigate. We have also scaled up the platform to process through a queue that accumulated. We are running a 11-min delay at the moment. We will provide updates as the platform returns to normal.

We continue to monitor the platform and work down the queue. It is scaled up and about 1/3 of what it was. We will provide an update when it returns to no delay later this afternoon.

We are still monitoring. The queue is back to normal ranges, but we are keeping this incident open to perform additional maintenance.

Workflow queue has returned to normal ranges. However, we are leaving this incident open overnight to conduct additional maintenance.

Maintenance was completed overnight. All schedules and flows are completing in expected timeframes. This incident has been resolved.

Dear Customer,

Service Interruption Affecting Service(s):

Workflows

Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

We are investigating an issue that is causing long delays in workflow processing.

We are experiencing delays in workflow processing. customers. We have identified the issue, but a queue remains. We have scaled up to process that queue more quickly.

We expect delayed updates for another hour and a half.

Dear Customer,

Service Interruption Affecting Service(s):

Workflows

Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.

We are experiencing delays in schedules that rely on flows to complete. We are also seeing delayed updates to the UI from flows finishing.

Root cause is related to a Vista service pack that released overnight to customers. We have identified the issue, but a queue remains. We have scaled up to process that queue more quickly.

We expect delayed updates for a few more hours.

We have been working through our backlog as fast as we can. There was a very large backlog so it took some time. Flows are still running but we have a backlog for the next 15-minutes. We continue to monitor.

Queue has returned to normal ranges. All schedules and flows are completing in expected timeframes. This incident has been resolved.

We are experiencing delays in schedules that rely on flows to complete. We are also seeing delayed updates to the UI from flows finishing.

We have identified the issue, but a queue remains. We have scaled up to process that queue more quickly. We expect delayed updates for about another hour.

Queue has returned to normal ranges. All schedules and flows are completing in expected timeframes. This incident has been resolved.

We are experiencing an issue with our Partner Portal (http://partnerapp.xchange.trimble.com). This website is used by two partners, Procore and Newforma. The website is offline at the moment and we are looking into it.

• Procore is unable to review configurations in the Partner Portal.
• Newforma customers are unable to view or modify project mappings.

We are actively working on the issue and will provide status updates as we have them.

NOTE: No other integrations or services are impacted.

We have identified and fixed the issue with Partner Portal. The site is working since 12:15pm CST.

This was an issue in the UI for that site. All other services were working normally across the platform.