App Xchange Platform
We are investigating an issue that is causing longer than normal delays in workflow processing.
We have identified the issue and there is no queue. All schedules and flows are completing in expected timeframes, but we will monitor for a while longer.
This incident has been resolved.
We are experiencing delays in schedules that rely on flows to complete. We are also seeing delayed updates to the UI from flows finishing.
We are looking into the issue, but a queue has accumulated causing delays of 20-mins.
We have identified the issue and taken steps to mitigate. We have also scaled up the platform to process through a queue that accumulated. We are running a 11-min delay at the moment. We will provide updates as the platform returns to normal.
We continue to monitor the platform and work down the queue. It is scaled up and about 1/3 of what it was. We will provide an update when it returns to no delay later this afternoon.
We are still monitoring. The queue is back to normal ranges, but we are keeping this incident open to perform additional maintenance.
Workflow queue has returned to normal ranges. However, we are leaving this incident open overnight to conduct additional maintenance.
Maintenance was completed overnight. All schedules and flows are completing in expected timeframes. This incident has been resolved.
Dear Customer,
Service Interruption Affecting Service(s):
Workflows
Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
We are investigating an issue that is causing long delays in workflow processing.
We are experiencing delays in workflow processing. customers. We have identified the issue, but a queue remains. We have scaled up to process that queue more quickly.
We expect delayed updates for another hour and a half.
Dear Customer,
Service Interruption Affecting Service(s):
Workflows
Our team has determined that the previously reported issue is now fully resolved. Thank you for your patience during this incident.
We are investigating an incident related to our database. Services may be impacted and we are looking into it.
We have identified the issue and are performing maintenance to remediate the issue. This is impacting services. We will provide updates as we have them.
We completed some maintenance and the platform is operational. Services are running and we continue to monitor.
Some additional maintenance was completed on our database a few hours ago. We have been operational since the afternoon, but wanted to continue monitoring. We consider this incident resolved.
We are experiencing delays in schedules that rely on flows to complete. We are also seeing delayed updates to the UI from flows finishing.
Root cause is related to a Vista service pack that released overnight to customers. We have identified the issue, but a queue remains. We have scaled up to process that queue more quickly.
We expect delayed updates for a few more hours.
We have been working through our backlog as fast as we can. There was a very large backlog so it took some time. Flows are still running but we have a backlog for the next 15-minutes. We continue to monitor.
Queue has returned to normal ranges. All schedules and flows are completing in expected timeframes. This incident has been resolved.
We are experiencing delays in schedules that rely on flows to complete. We are also seeing delayed updates to the UI from flows finishing.
We have identified the issue, but a queue remains. We have scaled up to process that queue more quickly. We expect delayed updates for about another hour.
Queue has returned to normal ranges. All schedules and flows are completing in expected timeframes. This incident has been resolved.
We are experiencing an issue with our Partner Portal (http://partnerapp.xchange.trimble.com). This website is used by two partners, Procore and Newforma. The website is offline at the moment and we are looking into it.
- Procore is unable to review configurations in the Partner Portal.
- Newforma customers are unable to view or modify project mappings.
We are actively working on the issue and will provide status updates as we have them.
NOTE: No other integrations or services are impacted.
We have identified and fixed the issue with Partner Portal. The site is working since 12:15pm CST.
This was an issue in the UI for that site. All other services were working normally across the platform.
We are currently investigating an issue impacting all workflow based integrations. We know the root cause and are working to resolve the issues. Cache writing is not completing as expected, which leads to flows not triggering from the cached data events. We will provide updates as we have them.
We have identified and addressed the issue with cache writing. Service disruption started at 12:03pm CST and lasted until 1:11pm CST.
During this window, cache writing would have failed and flows would not trigger automatically.
The next scheduled cache write will work normally, cache write the data, and then trigger the associated flow.
We will continue to monitor the platform.
This incident has been resolved.
Dear Customer,
Our team is investigating an issue on the following service(s):
App Xchange Platform
We have identified and address the root cause already, this is a retroactive notification.
During the outage App Network and Direct API, specific flow steps and service runs are encountering failures.
We sincerely apologize for the service interruption and will provide further updates as soon as possible.
The team has resolved the primary issue and is monitoring the situation.
10:15 am to 22:15pm GMT