We are investigating an issue that is causing major platform disruption. API calls, schedules and workflow executions all appear to be impacted.

We believe we have addressed the root cause and are monitoring platform health.

The issue popped right back up after about 15 minutes so we are looking back into it.

The issue has been identified and addressed. We are continuing to monitor overall health of the platform. 

Services are restored.

We are seeing large delays for some customers in workflow processing. We are currently investigating.

We have identified the issue, and most customers are no longer impacted. However, some workspaces still have queues that we are working down.

The workspace queue is listed on the dashboard, so be sure to check there to see if your workspace is one of the handful with a queue.

We are monitoring until all customers have returned to normal.

We continue to work down the queues, and the delays are improving. We are continuing to monitor and expect to be fully back to on-time processing later today.

Flows and actions continue to run but are delayed in status updates to the UI as well as moving to the next step. Just let them process and we will provide a status update when all customers are completing normally.

All schedules and flows are completing in expected timeframes. This incident has been resolved.

We are investigating an issue that is causing longer than normal delays in workflow processing.

We have already identified the issue and are taking steps to work through the queue. Flows remain slightly delayed so we will monitor and provide updates as the backlog decreases.

We are working down the queue, expecting to be back to normal later today.

We have identified the issue and there is no queue. All schedules and flows are completing in expected timeframes. This incident has been resolved.

We are experiencing a delay in workflow status updates. Flows continue to run as expected but they will not appear finished within the UI without significant delay. Additionally, this will impact the cadence of schedule runs that include workflows.

The issue has been identified, and the delays are improving. We are continuing to monitor and expect to be fully back to on-time processing later today.

Processing times are back within normal ranges. All schedules and flows are completing in expected timeframes. This incident has been resolved.

We are investigating an issue that is causing longer than normal delays in workflow closeout.

We have identified the root cause and are working to resolve. We expect delays to continue for roughly another hour. Flows are running and data is processing; however, schedules that depend on workflows will experience significant delays during this time. 

All schedules and flows are completing in expected timeframes. This incident has been resolved.

Our API is experiencing elevated failure rates. We are actively investigating. The impact is related to integrations that use the Xchange Agent and a higher-than-normal failure rate.

Our team has identified and remediated the issue. The platform is back to normal, and services are completing in expected timeframes.

This incident has been resolved.

Our API is experiencing elevated failure rates. We are actively investigating.

Our team moved quickly to identify and remediate the issue. Things are returning to normal since 5:29pm CST. Queues are returning to normal ranges and services are completing in expected timeframes. We are continuing to monitor for a little while longer.

This incident has been resolved.

We are investigating an issue that is causing longer than normal delays in workflow processing.

We have identified the issue and are taking steps to work through the queue. Flows remain delayed, but we are trending in the right direction.

Flows are completing normally, but status updates to the UI remain backlogged. We are working down the queue, expecting to be back to normal in 30-minutes.

We have identified the issue and there is no queue. All schedules and flows are completing in expected timeframes. This incident has been resolved.

Our API is experiencing elevated failure rates. We are actively investigating.

Our team moved quickly to remediate the issue. Queues have returned to normal and services are completing in expected timeframes. Although our platform is back normal with no customer impact, we are continuing to monitor for a little while longer.

This incident has been resolved.

We are experiencing a delay in workflow status updates. Flows continue to run as expected but they will not appear finished within the UI without significant delay. Additionally, this will impact the cadence of schedule runs that include workflows.

The issue has been identified, and the delays are improving. We are continuing to monitor and expect to be fully back to on-time processing later today.

Processing times are back within normal ranges. All schedules and flows are completing in expected timeframes. This incident has been resolved.