Procore ERP Exports
App Xchange Platform
Procore ERP Exports
Earlier today we identified an issue causing exports from Procore to fail at a higher than normal rate. This is limited to the Procore Vista legacy integration.
Customers would have seen an error message "Failed to update. Please try again later." The customer could have tried again and gotten success. However, the error rates were unacceptable and so we took action.
The issue has been fixed as of 3pm CST 9/18.
If a customer has a failed export, have them try again. The data is not stuck or queued and it is safe to simply try export again.
The incident has been resolved.
App Xchange Platform
Database
API
Workflows
Schedules
On-Premise Agent Connectivity
Procore ERP Exports
Partner Portal
We have identified an issue affecting only the Newforma <> Procore integration. No other integration is impacted.
The Newforma <> Procore integration is not properly returning submittal and RFIs back to Procore from Newforma on some workspaces.
We already identified the issue and are working to fix as soon as possible. Once a hotfix is released, the next scheduled run will transfer data to Procore. We will post updates as we have them.
No components were marked as affected by this incident.
Fixed the issue around 4:20pm CST. The next cache write for customers impacted will pick up the missing customer data. We continue to monitor.
This incident has been resolved.
App Xchange Platform
Database
API
Workflows
Schedules
On-Premise Agent Connectivity
Procore ERP Exports
Partner Portal
We are experiencing elevated error levels since about 7:40pm in one of our core APIs that is impacting all areas of the platform. We are actively investigating the issue.
We are no longer experiencing elevated errors at the platform is operational. We are continuing to investigate the root cause.
This incident has been resolved.