Higher than Normal Failures in Procore Exports

Incident

Higher than Normal Failures in Procore Exports

Status: closed
Start:
End:
Duration: 45 minutes
Affected Components:
App Xchange Platform Procore ERP Exports
Update

Earlier today we identified an issue causing exports from Procore to fail at a higher than normal rate. This is limited to the Procore Vista legacy integration.

Customers would have seen an error message "Failed to update. Please try again later." The customer could have tried again and gotten success. However, the error rates were unacceptable and so we took action.

The issue has been fixed as of 3pm CST 9/18.

If a customer has a failed export, have them try again. The data is not stuck or queued and it is safe to simply try export again.

Resolved

The incident has been resolved.